top of page

Terms and Conditions for iDoo Wedding Cars

  1. Bookings are confirmed once the £50 *non-refundable reservation fee per car has been paid. The Reservation fee not only secures the vehicle/s booked for your date but also covers our admin costs in setting up and maintaining your booking. In case of a cancellation the reservation fee cannot be transferred to any other Cars or Services we offer. The reservation fee must be received within 24 hours of returning the booking form to us, if no reservation fee is received within this period we reserve the right to cancel the booking and remove your chosen vehicles from the diary for the date they have been booked for.

  2. Only in the case that government restrictions don't permit wedding ceremonies and therefore we cannot provide our services then we will change the date free of charge for you, the wedding car/s booked will also be subject to availability. If the cars booked are not available then we will give you the choice of what is available and the price recalculated with any costs being refunded or added accordingly. Only in the case if we have no cars available then we will refund the full amount of what has been paid as we cannot provide a wedding car service.

  3. If restrictions permit wedding ceremonies and we can provide the wedding car/s booked but you decide to move the date to a following year there is a £40 amendment fee per wedding car booked, the wedding car/s booked will also be subject to availability, any monies paid will be carried over to the new date and if the new date is in the following year/s the appropriate amendment fee will be automatically added. If the wedding car/s booked are not available then we will give you the choice of what is available and the price recalculated. If you decide you don't want any another wedding car/s we have available then we will refund any monies paid after the reservation fee and any cancellation fees have been deducted.

  4. We reserve the right to adjust and increase our prices for the wedding car/s booked should you change the Wedding Date stated on your booking confirmation. A £40 amendment fee per wedding car will apply if you change your date to cover admin costs and also to compensate us for the loss that we may not be able to rebook the car/s for your last date confirmed.

  5. The outstanding balance is due 1 month before the wedding date and is shown on your booking confirmation. Failure to pay the outstanding balance will result in no Wedding Car/s being provided. If no payment is received by the latest of 3 weeks before the date of the Wedding we reserve the right to cancel the booking and a notification will be issued by phone, email and / or text to the details provided by the hirer stated. Any monies paid to us are non-refundable.

  6. Cancellations must be by email to and by the hirer stated on the booking form. Cancellations will incur a £40 admin fee to cover the cost of processing of your cancellation. The additional fees apply for Weddings cancelled as we may not be able to re-sell your date. Less than 25 weeks but more than 10 weeks - a 25% of the balance is due. Between 10 - 5 weeks 50% of the balance is due, less than 5 weeks all of the balance is due. Any balances paid within 4 weeks of the Wedding are non-refundable as it's very unlikely we will be able to re-sell your date. We recommend adequate Wedding Insurance to cover any unforeseen circumstances.

  7. Any changes to the original booking confirmation will incur a minimum charge of £40.

  8. By booking the Cars stated on your booking confirmation you have deemed that all passengers are physically fit and able to enter and exit the cars by themselves and agree to the stated seating numbers as stated on your quote email. It is your responsibility to inform us if a passenger is registered disabled. If it is seen that a passenger is struggling to enter a car we will recommend they travel in a vehicle more suitable without exception. All passengers entering and / or exiting our Wedding Cars do so at their own risk.

  9. Whilst we will make every effort to arrive punctually at your address and destination we will not be held responsible for late arrival or cancellation due to circumstances beyond our control, this includes and is not limited to traffic congestion, bad weather, punctures. We recommend that you are covered with adequate Wedding Insurance.

  10. In the unlikely event of a breakdown the company will endeavour to supply an alternative vehicle, this may or may not be of a similar specification as the original vehicle booked. If we are unable to supply a Wedding vehicle we will arrange a Private Hire Vehicle and offer a full refund of the hire price for the defective vehicle only or offer a lesser vehicle and a 20% part refund of the defective vehicle. We recommend that you are covered with adequate Wedding Insurance.

  11. Customers should be aware that extras that have not been charged for are strictly excluded from the booking confirmation and our duty to you. Therefore no refund is ever due, in any circumstances, that a discretionary item is cancelled or unavailable for whatever reason. We recommend that you are covered with adequate Wedding Insurance.

  12. No food or drink will be allowed in any vehicles unless prior consent has been given by us. Uk Law prohibits smoking in vehicles used by the public - The Company adopts a strict No Smoking policy.

  13. Our Chauffeurs will choose the route based on experience, knowledge of the local area and use of satellite navigation, they will accept a route requested by the principal hirer, however, should this result in extra mileage or time being added to the journey a charge may be made.

  14. Any alterations made to the booking or a request that will require additional time will incur an extra charge at £30 for the first 30 minutes or £45 per hour per car booked plus any milage charge or may not be honoured if the requested change conflicts with another booking.

  15. The principle hirer will be responsible for the conduct of all passengers during the service and we reserve the right to invoice or make a charge to the hirer for any losses or damage sustained to any part of the vehicle caused by any passenger or a third party incited to cause damage to the vehicle. A minimum charge of £100 will be applied to cover valet costs should fouling be caused by any passenger through food, drink or illness.

  16. In the case of extremely bad weather including red or amber weather warnings we reserve the right to change the Vehicle booked to a Vehicle we feel more appropriate. Incase of extremely bad weather we’re un-able to provide a Wedding Car a 20% refund will be issued per car. We recommend that you are covered with adequate Wedding Insurance.

  17. We will not be held responsible for damage to any personal belongings and/ or clothing including Brides Dress, Bridesmaid Dress, Grooms Suit, Best Man Suit and Ushers Suits resulting from lack of care, attention or mis-use. Our Chauffeurs will check the vehicle for passengers belongings left in the vehicle after a service. However, the Company cannot be held responsible for any item damaged or broken during the journey or left in the vehicle after the service. It is up to the hirer to ensure they have all their belongings at the end of the service.

  18. We offer a policy of total discretion for all clients, our Chauffeurs will not discuss who travelled with us, to where or with whom unless authorised by you to do so. The exception to this policy is wedding photography for company promotional purposes. Therefore, unless formally instructed to the contrary, we may take photographs at weddings and publish them in company literature, social media or on the website. If you do not wish to have your images used please make us aware of this in writing when paying the reservation fee or balance of the service.

  19. The Company is not registered for VAT which means the price quoted is the amount due unless there is a change of date to the following year/s. There are no extras to pay unless extra services are requested on the day of the service, these requests are at the discretion of the company and will be charged at our hourly rate.

  20. We reserve the right to add or amend our Terms and Conditions at any time. We recommend you keep a copy of these terms and conditions for your own records.

  21. *By not requesting a Refund of the reservation fee within 14 days of the booking date it is deemed that you accept and agree to these Terms and Conditions.

bottom of page